December 23, 2003

Ellen Qualls
(804) 786-2211, x2379

Robert M. Lynch
Global Contact Services, LLC (GCS)
(704) 647-9621 x1325
Jill Vaughan
(804) 371-0049
-Governor Warner announces Global Contact Services has selected the New River Valley-

RICHMOND - Governor Mark R. Warner today announced that Global Contact Services, LLC (GCS) will locate a customer contact center in Pulaski. Through a $1.35 million investment, GSC will create more than 300 new jobs in the former Advanced Health Services Building at 58 North Washington Avenue. Virginia successfully competed with West Virginia for the project, which is one of the New River Valley’s largest economic development announcements in more than three years.

“The quality workforce of the New River Valley will allow GCS to meet its challenges now and in the future,” said Governor Warner. “I am pleased to announce this company’s decision to locate in Pulaski County and create more than 300 new jobs.”

GCS is a premier provider of multi-channel customer contact management solutions for companies in the insurance, financial, telecommunications, retail and government industries. GCS provides contact center-based services to acquire, retain and grow customer relationships, through the use of high quality resources, industry and management team expertise and innovative technologies. The company’s main headquarters is in Salisbury, North Carolina, with operational headquarters in Mount Hope, West Virginia. More information on GCS can be found at

“Our long-term success revolves around a positive, clean learning environment and great people,” said Bob Lynch, Director and Vice President of GCS. “After several months of research, Pulaski ranked highest in providing a stable workforce, excellent facilities and a solid technical infrastructure for our expansion.”

The Virginia Economic Development Partnership, the New River Valley Economic Development Alliance, the Town of Pulaski and Pulaski County and U.S. Senator George Allen assisted GCS with its decision. GCS qualifies for enterprise zone tax credits through the Virginia Department of Housing and Community Development. The Virginia Department of Business Assistance will provide workforce training services.

“The Governor’s announcement regarding the plans for GCS to place 300 jobs
in the Town of Pulaski is a ray of sunshine in what has been a very cloudy jobs picture in Pulaski,” said Town of Pulaski Mayor Charles W. Stewart, Jr. “We welcome GCS with open arms.”

“It is excellent news for the Town of Pulaski and Pulaski County that new jobs are coming,” said Pulaski County Board of Supervisors Chairman Joe Sheffey. “I appreciate the leadership of IDA Chairman Dick Miller, and the role other members of the IDA, the Board of Supervisors and economic development staffs played in this decision.”


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