June 29, 2016

Brian Coy

John Puskar
Frontier Communications Corporation
Vince Barnett
(804) 545-5815
Governor McAuliffe Announces 500 New Jobs in Wise County
-Frontier Secure will establish a customer care center in Wise County-

RICHMOND - Governor McAuliffe today announced that Frontier Secure, a division of Frontier Communications Corporation, will locate a customer care center in Wise County. The facility will provide customer and technical support for its clients. Virginia successfully competed against Georgia, Kansas and South Carolina for the project, which will create up to 500 new jobs.

“Today is a great day for Southwest Virginia. Frontier Secure’s decision to locate its customer care center in Wise County will have a tremendous economic impact on the region and the Commonwealth,” said Governor McAuliffe. “This project is a testament to the strong workforce, business climate and strategic investment potential in this region, and in all corners of the Commonwealth. I congratulate Frontier Secure’s leaders on their expansion and thank them for their partnership with the Commonwealth in our continuing work to grow, diversify and build a new Virginia economy.”

“I am thrilled Frontier Secure has chosen Wise County to locate its customer care center and create hundreds of tech-related jobs,” said Secretary of Commerce and Trade Maurice Jones. “This center is a noteworthy step towards diversification in Southwest Virginia and a great example of the power of partnership among state and local officials. I congratulate the company and Wise County on this exciting win.”

The Virginia Economic Development Partnership assisted Wise County and the Virginia Coalfield Economic Development Authority with the project. VCEDA approved a $5.6 million loan to the Wise County Industrial Development Authority to secure the deal. The Virginia Tobacco Region Revitalization Commission approved $2 million in Tobacco Region Opportunity Funds. The company is eligible to receive state benefits from the Virginia Enterprise Zone Program, administered by the Virginia Department of Housing and Community Development. Funding and services to support the company’s employee training activities will also be provided through the Virginia Jobs Investment Program, administered by the Virginia Economic Development Partnership.

“Frontier Secure is excited to announce the opening of our new Customer Care Center in Wise County, and we want to thank our partners from the state, county, region and local community for making this a reality,” said Kelly Morgan, Senior Vice President & General Manager of Frontier Secure. “Wise County offers the talent we depend on to drive our 100% U.S.-based operations, and we are proud to play a role in supporting economic growth in Southwest Virginia. This expansion will provide us the additional capacity that we need to service our growing strategic partnership business.”

“We want to thank the Wise County Board of Supervisors, Virginia Coalfield Economic Development Authority (VCEDA) and the Tobacco Commission for helping us make this project happen,” said Todd McReynolds, Frontier Secure’s Assistant Vice President Customer Care. “The communities’ strong work ethics coupled with the partnership with Mountain Empire and UVA-Wise make this a great location for Frontier Secure.”

“This announcement is such a strong example of the economic development diversification efforts of the local economy that has been the goal of Wise County for many years,” said Bob Adkins, Chairman, Wise County Board of Supervisors. “I am so very pleased to learn of the good pay scale and excellent fringe benefit package that will accompany the new job opportunities. The most rewarding aspect of this announcement is the opportunity that this company will provide our younger generation.”

"VCEDA approved a $5.6 million loan to the Wise County Industrial Development Authority to help complete the facility for Frontier Secure,” said Ron McCall, VCEDA Chairman, “and we are very excited about helping to bring these high level customer and tech support jobs to our region.”

“This is a great announcement for Southwest Virginia,” said Delegate Terry Kilgore, a Commissioner of the Virginia Tobacco Region Revitalization Commission. “The Commission's investment in broadband led to this announcement, and other companies needing this type of connectivity should look to the Southwest. My congratulations to the company and Wise County.”

"I want to congratulate Frontier Secure on their decision to locate a customer care center in Wise County, bringing 500 new jobs to the region," said Senator Bill Carrico, a member of the Virginia Tobacco Region Revitalization Commission. “Frontier Secure's commitment to Wise County strengthens and reinforces our commitment to diversify and grow the local economy."

"The addition of 500 new jobs in the technology sector is a big step forward for Wise County and the entire region,” said Senator Ben Chafin, a Commissioner of the Virginia Tobacco Region Revitalization Commission. “I am proud of the work of the Tobacco Commission and local officials in helping make this possible. Frontier Secure will be a long-term community partner for Southwest Virginia."

About Frontier Secure
Frontier Secure is a division of Frontier Communications Corporation (NASDAQ: FTR), now a Fortune 500 and S&P 500 company, and a leader in providing communications services to urban, suburban, and rural customers in 29 states. Frontier Secure is a key driver in helping clients improve their customer contact experiences through a workforce that is focused on the development and application of human-centered support strategies and techniques. It helps home and small business customers get the most out of every aspect of digital living—with protection for identity, information and equipment; high-tech products to enhance customer’s homes; and personalized, expert support. Frontier Secure’s product set includes identity protection, computer security, cloud backup and sharing, protection for computers and devices, 24/7 technical support, and new applications in the Internet of Things. Frontier’s approximately 29,000 employees are based entirely in the United States. More information about Frontier is available at


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